Jagdish R. Dalal
(Certified Outsourcing Professional)
Jag is a internationally renowned expert in the field of Outsourcing and Information Technology. He has been elected to the Outsourcing Hall of Fame in recognition of his accomplishments and contribution to the profession. His deep experience as a business executive who contracted for these services as well as his leadership experience in establishing outsourcing practice for some of the world’s largest professional services companies; allow him to bring a unique perspective to consulting. His clients range from Fortune 100 companies to small “start up” companies. He has also been invited by the Indian, Chinese, Japanese, Australian, Costa Rican, Brasilian, Colombian, Costa Rican, Trinidadian and South African governments to hold conferences in promoting the outsourcing concepts for the local service provider companies. Jag also holds position on Boards of Advisors for companies in the outsourcing services.
Prior to forming JDalal Associates, LLC, Jag was the Vice President, e-Business and CIO for Carrier Corporation with responsibilities for worldwide IS and e-business functions.
Previously, Jag was a Partner in PricewaterhouseCoopers responsible for Business Process Outsourcing (BPO) in the Technology and Communication industry group. At PwC, he was responsible for the largest BPO deal recorded to date- Nortel Networks outsourced its Human Resources and Procurement functions to PwC under a $630M (5 year) agreement. Jag also led the “thought leadership” and marketing efforts at PwC in building the BPO brand.
Jag has held senior MIS leadership positions at Xerox, Unisys, Data General, Brookhaven National Laboratory and Teledyne. In 1994, as Vice President of Information Management at Xerox, Jag created the strategy and led the team responsible for a $3.2B global outsourcing contract for EDS. The strategy and development of this major contract was documented and is now part of a Harvard Business School case study.
He is a noted speaker and publishes extensively on outsourcing, offshore outsourcing, shared services and information technology management topics. Jag’s series of lectures on outsourcing have been recognized as “pushing the envelope” in strategic thinking about outsourcing, while providing a practical framework for businesses- users and providers alike. He has been interviewed and quoted by Wall Street Journal®, Fortune®, TIME®, Newsweek®, Financial Times®, Times of India®, South China Morning Post as well as CBS News and NPR®; for his commentary on outsourcing and management strategies.
Jag has received numerous awards and recognition for his contributions in the field of Information technology management and outsourcing. Jag has also been recognized as one of the “2003 sourcing pros to know” by the leading sourcing magazine – iSource. As Chief Advisor, Thought Leadership for IAOP (International Association of Outsourcing Professionals), Jag has created the curricula, text book and testing process for becoming a Certified Outsourcing Professional (COP) and it is used globally by outsourcing professionals. Jag has been a lead judge for the IAOP®-Fortune® magazine’s Global Outsourcing 100 list since its inception.
Jag has been elected to the Outsourcing Hall of Fame in recognition of his contribution to the profession.