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Jagdish R. Dalal, Certified Outsourcing ProfessionalJagdish R. Dalal

(Certified Outsourcing Professional)

Founder and Principal, JDalal Associates, LLC

Chief Advisor, Thought Leadership, IAOP


Elected to Outsourcing Executive Hall of Fame

Jag is a world-renowned authority on management strategies, IT and outsourcing.  JDalal Associates, LLC specializes in consulting in the field of Information Technology, Change strategies and Business Process outsourcing.  His deep experience as a business executive who contracted for these services as well as his leadership experience in establishing outsourcing practice for some of the world’s largest professional services companies; allow him to bring a unique perspective to consulting.   His clients range from Fortune 100 companies to small “start up” companies.   

He has been invited by the Russian, Indian, Chinese, Japanese, Australian, Costa Rican, Brasilian, Colombian, Costa Rican, Trinidadian and South African governments and resident businesses to give speeches and hold conferences. Jag also holds position on Boards of Advisors for companies in the IT enabled services business.

Prior to forming JDalal Associates, LLC, Jag was the Vice President, e-Business and CIO for Carrier Corporation with responsibilities for worldwide IS and e-business functions. 

Previously, Jag was a Partner in PricewaterhouseCoopers responsible for Business Process Outsourcing (BPO) in the Technology and Communication industry group.  At PwC, he was responsible for the largest BPO deal recorded to date- Nortel Networks outsourced its Human Resources and Procurement functions to PwC under a $630M (5 year) agreement.  Jag also led the “thought leadership” and marketing efforts at PwC in building the BPO brand. 

Jag has held senior MIS leadership positions at Xerox, Unisys, Data General, Brookhaven National Laboratory and Teledyne.  In 1994, as Vice President of Information Management at Xerox, Jag created the strategy and led the team responsible for a $3.2B global outsourcing contract for EDS. The strategy and development of this major contract was documented and is now part of a Harvard Business School case study.

He is a noted speaker and publishes extensively on business strategies, outsourcing and information technology management topics. Jag is viewed as a“futurist” with a view towards surviving in the changing world. His series of lectures on outsourcing and future of business have been recognized as “pushing the envelope” in strategic thinking, while providing a practical framework for businesses and professionals. He has been interviewed and quoted by Wall Street Journal®, Fortune®, TIME®, Newsweek®, Financial Times®, Times of India®, South China Morning Post as well as CBS News and NPR®; for his commentary on outsourcing and management strategies. He has conducted in-house seminars and conferences dealing with these subjects and providing management and staff a new way of thinking in this fast changing world.

Jag has received numerous awards and recognition for his contributions in the field of Information technology management and outsourcing. Jag has also been recognized as one of the “2003 sourcing pros to know” by the leading sourcing magazine – iSource.  As Chief Advisor, Thought Leadership for IAOP (International Association of Outsourcing Professionals), Jag has created the curricula, text book and testing process for becoming a Certified Outsourcing Professional (COP) and it is used globally by outsourcing professionals.   


Jagdish Dalal                                                                Skype: JRD860 Mobile: 860-614-1404
JDalal@JDalalassociates.com Office: 860-693-0464
(c) 2003-2017 JDalal Associates, LLC All Rights Reserved.